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Refund policy

 

RETURN POLICY

Last updated May 8, 2024

Thank your for your purchase.  We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund or an exchange within 14 days of purchase date. Please see below for more information on our return and refund policies.

RETURNS

All returns must be postmarked within for fourteen (14) days of purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. Return shipping is paid by the customer. No shipping fees will be refunded and a 20% restocking fee will be applied.

Sale items are final and are not refundable unless faulty and must be in original unused condition with original tags and labels attached. Must contact info@elebaby.co with photos/videos prior to refund.

RETURN PROCESS

To return an item, please email customer service at info@elebaby.co to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase and mail your return to the following address:

Elebaby, LLC
Attn: Returns
 1057 Tahoe Glen Pl 
 Cary, NC 27513, USA

Please note, you will be responsible for all returned shipping charges. We strongly recommend that you use a trackable method to mail your returns. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange.  We will notify you by email when your return has been processed. A 20% restocking fee will be deducted from order amount. Original shipping fees paid with order will not be refunded.

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange within 7 days of receiving your product. Please provide photos and/or videos of defective/damaged product. 

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

info@elebaby.co